Legal Information

Privacy Policy

This privacy policy clarifies the nature, scope, and purpose of the processing of personal data (hereinafter referred to as "data") within the framework of the provision of our services and within our online offer and the associated websites, functions, and content as well as external online presences, such as our social media profiles (hereinafter collectively referred to as "online offer"). With regard to the terms used, such as "processing" or "controller", we refer to the definitions in Art. 4 of the General Data Protection Regulation (GDPR).

Controller

PNT Pflegenotfallteam GmbH & Co. KG
Jaguarring 2
23795 Bad Segeberg
Germany
Commercial Register: HRA 8862 KI
Registration Court: District Court Kiel

Represented by the personally liable partner:
PNT Pflegenotfallteam Verwaltungs GmbH
Jaguarring 2
23795 Bad Segeberg
Germany
Managing Director: Andreas Schäfer
Commercial Register: HRB 16294 KI
Registration Court: District Court Kiel

Contact:
Phone: +49 (0) 4551 89 37 10
Fax: +49 (0) 4551 89 37 177
Email: info@pflegenotfallteam.de

VAT ID:
VAT identification number according to § 27a of the German VAT Act (UStG):
VAT exempt according to § 4 No. 16 UStG

Supervisory Authority:
MDK Nord, Postfach 10 43 24, 20090 Hamburg, Germany

Professional Liability Insurance:
HDI Versicherung AG, Customer Service, 30650 Hannover, Germany
Scope of Insurance: Germany

Types of Processed Data

  • Inventory data (e.g., personal master data, names or addresses).
  • Contact data (e.g., email, telephone numbers).
  • Content data (e.g., text entries, photographs, videos).
  • Usage data (e.g., visited websites, interest in content, access times).
  • Meta/communication data (e.g., device information, IP addresses).

Categories of Data Subjects

Visitors and users of the online offer (hereinafter we also refer to the data subjects collectively as "users").

Purpose of Processing

  • Provision of the online offer, its functions, and contents.
  • Answering contact requests and communicating with users.
  • Security measures.
  • Reach measurement/marketing.

Terms Used

"Personal data" means any information relating to an identified or identifiable natural person (hereinafter "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (e.g. cookie) or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

"Processing" means any operation or set of operations which is performed on personal data, whether or not by automated means. The term is broad and covers practically all handling of data.

"Pseudonymization" means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

"Profiling" means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

"Controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

"Processor" means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Relevant Legal Bases

In accordance with Art. 13 GDPR, we inform you of the legal bases of our data processing. For users from the scope of the General Data Protection Regulation (GDPR), i.e. the EU and the EEA, the following applies if the legal basis is not mentioned in the privacy policy:

  • The legal basis for obtaining consent is Art. 6 (1) (a) and Art. 7 GDPR;
  • The legal basis for processing to fulfill our services and execute contractual measures as well as answering inquiries is Art. 6 (1) (b) GDPR;
  • The legal basis for processing to fulfill our legal obligations is Art. 6 (1) (c) GDPR;
  • In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 (1) (d) GDPR serves as the legal basis.
  • The legal basis for the processing required for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller is Art. 6 (1) (e) GDPR.
  • The legal basis for processing to protect our legitimate interests is Art. 6 (1) (f) GDPR.
  • The processing of data for purposes other than those for which they were collected is determined by the requirements of Art. 6 (4) GDPR.
  • The processing of special categories of data (according to Art. 9 (1) GDPR) is determined by the requirements of Art. 9 (2) GDPR.

Security Measures

In accordance with statutory requirements, taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

The measures include, in particular, safeguarding the confidentiality, integrity, and availability of data by controlling physical access to the data, as well as the access, entry, transfer, securing availability, and separation of the data. Furthermore, we have established procedures to ensure the exercise of data subject rights, deletion of data, and response to data threats. We also consider the protection of personal data as early as the development or selection of hardware, software, and procedures, in accordance with the principle of data protection by design and by default.

Cooperation with Processors, Joint Controllers, and Third Parties

If we disclose data to other persons and companies (processors, joint controllers, or third parties) in the course of our processing, transmit it to them, or otherwise grant them access to the data, this is only done on the basis of legal permission (e.g. if transmission of the data to third parties, such as payment service providers, is required for contract performance), users have consented, a legal obligation provides for this, or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.).

If we disclose data to other companies in our corporate group, transmit it to them, or otherwise grant them access, this is done in particular for administrative purposes as a legitimate interest and beyond that on a basis corresponding to statutory requirements.

Transfers to Third Countries

If we process data in a third country (i.e. outside the European Union (EU), the European Economic Area (EEA), or the Swiss Confederation) or if this is done in the context of using third-party services or disclosing/transmitting data to other persons or companies, this is only done if it is to fulfill our (pre-)contractual obligations, on the basis of your consent, due to a legal obligation, or on the basis of our legitimate interests. Subject to express consent or contractually required transfer, we process or have the data processed only in third countries with an recognized level of data protection, which include US processors certified under the "Privacy Shield", or on the basis of special guarantees, such as contractual obligations through standard protection clauses of the EU Commission, the existence of certifications or binding internal corporate rules (Art. 44 to 49 GDPR, EU Commission information page).

Rights of the Data Subjects

You have the right to request confirmation as to whether or not data concerning you are being processed, to information about this data, and to further information and a copy of the data in accordance with statutory requirements.

In accordance with statutory requirements, you have the right to request that the data concerning you be completed or that inaccurate data concerning you be rectified.

In accordance with statutory requirements, you have the right to request that relevant data be deleted immediately, or alternatively, in accordance with statutory requirements, to request restriction of processing of the data.

You have the right to request to receive the data concerning you, which you have provided to us, in accordance with statutory requirements, and to demand their transmission to another controller.

You also have the right to lodge a complaint with the competent supervisory authority in accordance with statutory requirements.

Right of Withdrawal

You have the right to withdraw consents granted with effect for the future.

Right to Object

You can object to the future processing of data concerning you at any time in accordance with statutory requirements. The objection can be made in particular against processing for the purpose of direct marketing.

Cookies and Right to Object in Direct Marketing

"Cookies" are small files that are stored on users' computers. Different details can be stored within the cookies. A cookie is primarily used to store details about a user (or the device on which the cookie is stored) during or after their visit to an online offer. Temporary cookies, or "session cookies" or "transient cookies", are cookies that are deleted after a user leaves an online offer and closes their browser. In such a cookie, for example, the content of a shopping cart in an online shop or a login status can be stored. Cookies are referred to as "permanent" or "persistent" if they remain stored even after the browser is closed. For example, the login status can be saved when users visit the site after several days. Likewise, the interests of users can be stored in such a cookie, which is used for range measurement or marketing purposes. "Third-party cookies" are cookies offered by providers other than the controller operating the online offer (otherwise, if they are only the controller's cookies, they are called "first-party cookies").

We may use temporary and permanent cookies and clarify this in the context of our privacy policy.

If we ask users for consent to the use of cookies (e.g. in the context of a cookie consent), the legal basis for this processing is Art. 6 (1) (a) GDPR. Otherwise, users' personal cookies are processed in accordance with the following explanations in the context of this privacy policy on the basis of our legitimate interests (i.e. interest in the analysis, optimization, and economic operation of our online offer within the meaning of Art. 6 (1) (f) GDPR) or, if the use of cookies is required to provide our contract-related services, in accordance with Art. 6 (1) (b) GDPR, or, if the use of cookies is required for the performance of a task carried out in the public interest or in the exercise of official authority, in accordance with Art. 6 (1) (e) GDPR.

If users do not want cookies to be stored on their computer, they are asked to deactivate the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.

A general objection to the use of cookies used for online marketing purposes can be declared for a large number of services, especially in the case of tracking, via the US site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/. Furthermore, the storage of cookies can be achieved by switching them off in the settings of the browser. Please note that in this case, not all functions of this online offer may be usable.

Deletion of Data

The data processed by us will be deleted or restricted in their processing in accordance with statutory requirements. Unless expressly stated in the context of this privacy policy, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and the deletion does not conflict with statutory storage obligations.

If the data are not deleted because they are required for other and legally permissible purposes, their processing will be restricted. This means the data are blocked and not processed for other purposes. This applies, for example, to data that must be kept for commercial or tax reasons.

Changes and Updates to the Privacy Policy

We ask you to inform yourself regularly about the content of our privacy policy. We adjust the privacy policy as soon as changes in the data processing carried out by us make this necessary. We will inform you as soon as the changes require cooperation on your part (e.g. consent) or other individual notification.

Services Serving Healthcare

We process the data of our patients and prospects and other clients or contractual partners (collectively referred to as "patients") in accordance with Art. 6 (1) (b) GDPR to provide our contractual or pre-contractual services to them. The data processed here, the nature, scope, purpose, and necessity of their processing are determined by the underlying contractual relationship. The processed data basically include inventory and master data of patients (e.g., name, address, etc.), as well as contact data (e.g., email address, telephone, etc.), contract data (e.g., services used, products purchased, costs, names of contact persons), and payment data (e.g., bank details, payment history, etc.).

In the context of our services, we may also process special categories of data according to Art. 9 (1) GDPR, here in particular details on patients' health, possibly with reference to their sex life or sexual orientation. For this purpose, we obtain, if required, an express consent of the patients in accordance with Art. 6 (1) (a), Art. 7, Art. 9 (2) (a) GDPR and process the special categories of data otherwise for purposes of healthcare on the basis of Art. 9 (2) (h) GDPR, § 22 (1) No. 1 (b) BDSG.

If required for contract performance or by law, we disclose or transmit patients' data in the context of communication with medical professionals, to third parties necessarily or typically involved in contract performance, such as laboratories, billing offices or comparable service providers, provided this serves the provision of our services in accordance with Art. 6 (1) (b) GDPR, is required by law in accordance with Art. 6 (1) (c) GDPR, serves our interests or those of the patients in efficient and cost-effective healthcare as a legitimate interest in accordance with Art. 6 (1) (f) GDPR, or is necessary in accordance with Art. 6 (1) (d) GDPR to protect vital interests of patients or another natural person, or in the context of a consent in accordance with Art. 6 (1) (a), Art. 7 GDPR.

Privacy Notices in the Application Process

We process candidate data only for the purpose and in the context of the application process in accordance with statutory requirements. The processing of applicant data is carried out to fulfill our (pre-)contractual obligations in the context of the application process within the meaning of Art. 6 (1) (b) GDPR and Art. 6 (1) (f) GDPR if data processing becomes necessary for us, for example, in the context of legal proceedings (in Germany, § 26 BDSG also applies).

The application process requires applicants to provide us with candidate data. The necessary candidate data basically include personal details, postal and contact addresses, and the documents belonging to the application, such as cover letter, CV, and certificates. In addition, applicants can voluntarily provide us with additional information.

By submitting the application to us, applicants agree to the processing of their data for purposes of the application process in accordance with the nature and scope set out in this privacy policy.

Insofar as special categories of personal data within the meaning of Art. 9 (1) GDPR are voluntarily communicated in the context of the application process, their processing is additionally carried out in accordance with Art. 9 (2) (b) GDPR (e.g. health data, such as severely disabled status or ethnic origin).

We offer an online form. The data is transmitted to us encrypted in accordance with the state of the art. Furthermore, applicants can send us their applications via email. However, please note that emails are generally not sent encrypted. Applicants still have the option to send us their application by mail.

The data provided by applicants can be further processed by us for the purposes of the employment relationship in the event of a successful application. Otherwise, the application will be deleted. The deletion takes place after the expiry of a period of six months.

Talent Pool

As part of the application, we offer applicants the opportunity to be included in our "Talent Pool" for a period of two years on the basis of consent within the meaning of Art. 6 (1) (a) and Art. 7 GDPR. Applicants can withdraw this consent at any time for the future.

Contacting Us

When contacting us (e.g. via contact form, email, telephone, or via social media), the details of the user are processed to handle the contact request and its execution in accordance with Art. 6 (1) (b) (in the context of contractual/pre-contractual relationships), Art. 6 (1) (f) (other requests) GDPR.

Newsletter

By registering for our newsletter, you agree to receive it and to the described procedures. Registration takes place in a so-called double opt-in procedure. To register, it is sufficient to enter your email address. You can cancel the receipt of our newsletter at any time, i.e. withdraw your consent. A link to cancel the newsletter can be found at the end of each newsletter.

Hosting and Email Sending

The hosting services used by us serve the provision of infrastructure and platform services, computing capacity, storage space, email sending, and technical maintenance services for the operation of this online offer. In doing so, we or our hosting provider process inventory data, contact data, content data, usage data, and communication data on the basis of our legitimate interests in an efficient and secure provision of this online offer in accordance with Art. 6 (1) (f) GDPR in conjunction with Art. 28 GDPR.

Cloudflare Content Delivery Network

We use a so-called "Content Delivery Network" (CDN) offered by Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA. The use is based on our legitimate interests in a secure and efficient provision of our online offer in accordance with Art. 6 (1) (f) GDPR. You can find further information in Cloudflare's privacy policy: https://www.cloudflare.com/security-policy.

StackPath Content Delivery Network

We use a so-called "Content Delivery Network" (CDN) from StackPath, LLC. You can find further information in StackPath's privacy statement: https://www.stackpath.com/legal/privacy-statement.

New Relic Server Monitoring and Error Tracking

We use the New Relic service on the basis of our legitimate interests in stability and error-free operation in accordance with Art. 6 (1) (f) GDPR. Further information: https://newrelic.com/termsandconditions/privacy.

Google Tag Manager

Google Tag Manager is a solution with which we can manage website tags. The Tag Manager itself does not process personal data of users.

Google Analytics

We use Google Analytics, a web analysis service of Google Ireland Limited. The storage is carried out in the context of consent according to Art. 6 (1) (a) GDPR or on the basis of our legitimate interests according to Art. 6 (1) (f) GDPR. IP anonymization is active. You can find more details on data use under: https://policies.google.com/privacy.

Google Universal Analytics

We use Google Analytics in the configuration as "Universal Analytics", where user analysis is based on a pseudonymous ID.

Target Group Formation with Google Analytics

We use Google Analytics to display the ads placed on the basis of the Analytics audiences in a need-oriented manner.

Google AdWords and Conversion Measurement

We use the online marketing process Google "AdWords" to place ads in the Google advertising network and measure success (conversion measurement). The legal basis is consent (Art. 6 (1) (a) GDPR) or legitimate interests (Art. 6 (1) (f) GDPR).

LinkedIn Marketing Services

We use the marketing services of LinkedIn Corporation. They serve for conversion measurement and targeted ad serving. Further information: https://www.linkedin.com/legal/privacy-policy.

Hotjar Analysis and Optimization Service

We use Hotjar to optimize the online offer. Hotjar records mouse movement events and device data pseudonymously. Further information: https://www.hotjar.com/legal/policies/privacy.

Jetpack (WordPress Stats)

We use WordPress Stats for the statistical analysis of visitor flows. Details from Automattic: https://automattic.com/privacy/.

Facebook Pixel, Custom Audiences and Facebook Conversion

We use the Facebook Pixel of Facebook Ireland Ltd. to display Facebook ads to target groups. Facebook is certified under the Privacy Shield. You can manage settings under https://www.facebook.com/settings?tab=ads.

etracker

We use the analysis service "etracker" of etracker GmbH. Data are stored pseudonymously in Germany. Privacy policy: https://www.etracker.com/datenschutz.

StatCounter

We use the web analysis service StatCounter. Cookies are stored to measure unique visits. Further information: https://statcounter.com/about/legal/#privacy.

Bing Ads

We use Bing Ads of Microsoft Corporation for conversion measurement. Microsoft is certified under the Privacy Shield. Opt-out under: http://choice.microsoft.com/de-DE/opt-out.

Visual Website Optimizer

We use Visual Website Optimizer for A/B testing. Further information: https://vwo.com/privacy-policy/.

Crazy Egg

We use the analysis technology Crazy Egg, Inc. for heatmap and click analysis. Objection under: https://www.crazyegg.com/opt-out.

Online Presence in Social Media

We maintain profiles on Facebook, Instagram, Twitter, Pinterest, LinkedIn, Xing, and SoundCloud to communicate with customers and prospects. Please use the opt-out settings of the respective social networks.

Integration of Third-Party Services and Content

We integrate third-party services such as Vimeo, YouTube, Google Fonts, Google ReCaptcha, Google Maps, and OpenStreetMap. This requires that the providers perceive your IP address to send content to your browser.

Created with Datenschutz-Generator.de by Atty. Dr. Thomas Schwenke